RETURN POLICY
It is our goal at P4 Solar to provide a comprehensive and hassle-free return and exchange process. As such, please review the below process before initiating a warranty claim.
P4 Solar offers a 30 day return period. All returns must be pre-approved and issued a Return Merchandise Authorization (RMA) #. The return shipping fees are the responsibility of the customer. If product is deemed to be defective, P4 Solar will repair or replace the unit and ship the unit to user within 48 states. Extra charges for shipping outside of the 48 states. Returns are subject to a 20% restocking fee if the item(s) is not in brand new condition-including original packaging. Free shipping charges do not apply for exchanges. Shipping charges are non-refundable. If you received free shipping on your original order, we will deduct the actual shipping charges incurred from your refund. We do not accept returns on cables or custom products.
Returns outside of 30 days are for repairs or replaces only. Return Merchandise Authorization numbers (RA#) are valid for 30 days.
The warranty does not cover the following:
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Products that P4 Solar determine, in its sole discretion, to be free of any material or workmanship defects or flaws
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Products evidencing excessive wear, misuse or alteration
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Products with missing or defaced labels, stickers, serial numbers or other identifying information
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Improper care or storage (e.g. water damage, liquid damage, exposure to extreme heat or cold temperatures, unsanitary environment)
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Alterations or customizations
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Items that were purchased second hand, or from an unauthorized seller
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Items outside of the covered warranty period. See specific product for warranty period.
Provide the customer name from the original order as well as a copy of the receipt. Include a detailed description of the problem.